Who
An insurance giant headquartered in Illinois that provides business, home, auto, life and health insurance to its customers in the Midwest.
Challenge
- Having paper based business continuity plans are cumbersome to update and difficult to distribute among employees since the company has field agents who travel often.
- Notifying employees and clients during a catastrophic business disruption is of paramount importance since the organization will be shifting its operations to an alternate facility.
- Recovery activities need to be performed immediately after a disruption so that the organization’s customers do not get impacted.
Solution
- The organization has implemented SIB’s cloud based disaster recovery platform that allows its business continuity personnel to easily maintain a dynamic version of the plan. Updates and modifications can be done with the click of a button.
- All employees and field agents of the organization have access to the plan using SIB’s mobile app that can be downloaded to any IOS or Android device with ease.
- SIB’s mass notification mechanism can be used to alert the company’s employees, agents and customers about any disruptions to business and if relocation to an alternate site is anticipated.
- The organization’s management and business continuity personnel can use SIB’s dashboard to monitor recovery activities in real time and ensure customers do not get impacted.
- The company conducts tests and drills through SIB to prepare for situations that have the potential to disrupt its business.
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Disasters
