Plan-Do-Check-Act (PDCA Model)

plan do check act (pdca model) The SIB BCDR Platform allows you to develop plans that are aligned with the Plan-Do-Check-Act (PDCA) model where decision making at the management strata is seamlessly integrated with conventional procedures. Standardized business continuity exercises such as business impact analysis can be complemented with inputs and feedback from your executive teams to create a strategic approach that facilitates continuous improvement.

Plan

Leadership teams establish goals, monitoring mechanisms, tasks and activities for your business continuity management program that are in line with your organization’s resiliency objectives. You can choose an appropriate BC standard based on which policies can be outlined. Program sponsors and steering committees can be appointed. Your organization can also establish the scope of the business continuity plan at this stage along with the risk tolerance of your operations.

An integral part of the planning stage is to identify your organization’s mission critical products, solutions and services.

Do

In this stage, the goals, monitoring mechanisms, tasks and activities outlined in the “Planning” stage are put into action, starting with a business impact analysis (BIA) and a risk assessment exercise. The delivery of mission critical products, solutions and services are mapped to their respective departments and workflows. The impact of business disruptions on operations is assessed and the suitability of existing controls is evaluated based on your organization’s resiliency objectives. Gaps are also identified in existing business continuity capabilities and the necessary improvements are made.

The necessary improvements that were identified are executed through mitigation, response and recovery strategies. Procedures are documented for future reference in an easy to understand manner such that they can be deployed multiple times and with minimal training requirements. Plans are kept up to date through regular maintenance, upgrades and enhancements.

Check

In this stage, the performance of the BCMS capability is evaluated internally. The business continuity steering committee puts forward the results to the organization’s leadership and management teams.

One of the main benefits of implementing a business continuity management system is that it creates an interface between BCDR teams and the management. Both parties can strike an optimal balance between failing over operations and not compromising on the organization’s production or quality.

Act

Preventive and corrective measures are implemented based on management feedback. A corrective actions/preventive actions list (CAPA) is regularly updated and used as a foundation for constantly improving the business continuity management program.

Is PDCA Relevant for your Organization?

Most organizations today are already well acquainted with management systems and their application in day to day operations. Hence, incorporating business continuity planning into your organization’s operational framework can be easily achieved through this model.

Advantages of the PDCA Model

Management and leadership teams can be held accountable for the effectiveness of the business continuity management program, thereby ensuring its success. Implementing the PDCA model also facilitates external audits and inspection.

The PDCA model allows you to design a business continuity management solution that management and leadership teams find convenient to use. You can now design an output-centric solution that communicates the relevance of the resiliency capability to all concerned parties. This enables the decision making authorities to stay involved as the business continuity management solution evolves over a period of time.

The PDCA model lets your organization go beyond paper bound conventional business continuity management solutions and design plans that can be improved upon, both internally as well as externally through third party audits.

Implementing a BCMS through PDCA

  • Create a cross functional management steering committee
  • Define the organization’s strategic direction and mission critical objectives
  • Outline the factors that optimize production as well as delivery of products and services
  • Establish the maximum tolerable downtime, risk tolerance and risk appetite for key operations
  • Define resiliency objectives in line with the organization’s budget and resource availability

 

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